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We understand that your plans may change, so we’ve simplified travel by eliminating change fees for tickets originating from the United States, Canada, and the Caribbean to anywhere in the world (excluding Basic Economy tickets).
It’s easy to cancel, make changes, or rebook your flight online before departure in My Trips. Tickets not changed or canceled prior to departure will lose their value. If your new flight costs more than your original one, you’ll need to pay the difference in price.
With a non-refundable ticket, you can change your flight by paying a change fee ranging from $0 to $400, depending on your travel route, plus any price difference. Please note that Basic Economy tickets are generally non-refundable and non-changeable, though they may be canceled for a partial eCredit in some cases.
There are no change fees for travel originating within the 50 United States, Canada, Puerto Rico, and the U.S. Virgin Islands. However, if your new flight costs more than your original one, you’ll need to pay the difference.
Please note that Basic Economy tickets are typically non-refundable and non-changeable.
For travel outside the 50 United States, Canada, Puerto Rico, and the U.S. Virgin Islands, the change fee ranges from $0 to $400, depending on the origin location and fare type.
Travel originating in the Caribbean has no change fee unless it is a Basic Economy ticket, which is non-refundable and non-changeable.
You can change your refundable ticket without incurring a change fee, as long as all fare and ticket rules are followed and seats are available. If the ticket price has increased since your original purchase, you’ll need to pay the difference between the original fare and the new fare.
If you need additional assistance, please contact us, and a Reservation Specialist will be happy to help.
Changing an Award Ticket is simple. We’ve removed change fees for Award travel within the U.S. (including Puerto Rico and the U.S. Virgin Islands) and for international travel originating in the United States and Canada. You can now make changes at any time before departure without any change fees.
Please note that Basic Economy Award Tickets are non-refundable and non-changeable. However, you may cancel for a cancellation charge assessed in miles, which will be deducted from the value of your ticket, and the remaining mileage balance will be redeposited into your SkyMiles account. If you need further assistance with making a change, please contact customer service.
During the ticket change process, your ticket’s remaining value will be applied to your new trip.
For travel between and/or within Canada, the United States, Puerto Rico, and the U.S. Virgin Islands, your ticket must be reissued, and all travel must be completed within one year from the original date of purchase.
For all other travel, your ticket is valid for one year. If travel has started, your ticket must be reissued, and all travel must be completed within one year of the start date. If travel has not started, your ticket must be reissued, and travel must begin within one year of the original date of purchase.
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